Community Guidelines

 

BOOKING CLASSES

Classes can be booked via Mindbody here. If you don’t have an account yet you can set that up here. Please note, we require all participants to be 18 years and older.

ARRIVE EARLY-ISH  + PLS DON’T BE LATE

We often have classes running back-to-back so we request that you arrive no more than 10 minutes prior to your class/session beginning. There will be a sign on the door “CLASS IN SESSION Please enter quietly + wait”.

While considering this please also be mindful to arrive on time (5 minutes early is great!) Late comers will be asked to wait outside until they are invited in. If you're late, and we can't invite you in without disrupting the experience for other community members, you will forfeit the session and are considered a no show.

PARKING

There are plenty of options for parking in the area. During the summer season we recommend you arrive early to find parking as it can be busier! There are two free lots at 55 King Street and Mary Street. Street parking is $1.50 per hour. Payment is required Monday-Friday between the hours of 9 am and 5 pm from April 1 to November 30. Parking is free from December 1 to March 31 each year. You can use the meter or download the Passport Parking app. More info on parking can be found here.

THE GIANT TIGER PARKING LOT IS ONLY FOR GIANT TIGER CUSTOMERS. Please do not use the GT parking lot to park for class.

The small lot with spaces behind the building at 173 Main Street is for building residents only.

FIRST TIME HERE?

We recommend that anyone joining us for their first Reformer class begins with a private intro consult. This will help you get familiar with us, and our equipment, and it allows us to get to know you. That way we can make class suggestions for you, if that’s something you’re interested in.

Plan to arrive at least 5-10 minutes before class to have time to get settled and meet your teacher.

Our team of teachers are here to support you throughout your class and give you lots of options. You are ALWAYS encouraged to make your own movement choices.

Please read our Wellbeing Guidelines before coming to the studio.

Please note we are not a scent free space.

STUDIO FACILITIES

Please leave all personal belongings in the lockers provided at the front of the studio.

While class is in session the studio is a PHONE FREE ZONE. If you wear an Apple watch we would also appreciate it if your silenced it / turned off notifications while in class.

There are cubbies for your shoes, and hooks for your coat. We have two gender-neutral washrooms and two change-rooms.

We also have a filtered drinking water station (BYO-bottle).

We will provide all equipment necessary to participate in the class, including mats + towels. 

FOOTWEAR

Reformer classes are done in bare feet or socks; we recommend the kind that have grippy’s on the bottom. If you don’t have these we do have grippy pads available for you at the back of your reformer; your teacher will let you know when it’s a good idea to use these depending on the movement. We also sell grip socks here if you prefer.

Mat classes are also generally done in bare feet.

CLASS CANCELLATIONS

Cancellations made more than 24 hours before the class will keep the class on file for future use.

Cancellations made less than 24 hours before the class will lose the class.

No-Shows and late cancellations inside 5 hours will lose the session + incur an additional fee as noted below.


NO-SHOW + LATE CANCELLATION FEES (INSIDE 5 HOURS OF CLASS)

In addition to losing the class:

  • No Shows + late cancellations will incur a $5 fee for missed MAT CLASSES

  • No Shows + late cancellations will incur a $10 fee for missed REFORMER CLASSES

Fees are charged to the credit card on file.


PRIVATE SESSION CANCELLATIONS

Cancellations made more than 24 hours before the Private Session will keep the session on file for future use.

Cancellations made less than 24 hours before the Private Session will lose the session.

CLASS EXPIRATION

Group single class & class packs have a 6-month expiration.

Flex Passes expire at the end of each 4 week period, auto-renew, and classes cannot be rolled over.

Flex Passes cancellations require a 30 day notice; please email us to cancel.

Private single & session packs have a 6-month expiration.

WAITLISTS

If a class that you're keen to take is full, we encourage you to sign up for the waitlist. If / when a place becomes available you’ll get either an email or text from us (depending on your personal profile settings) offering you a place in the class.

You will need to have a valid pass / pack or single class on file in order to be able to waitlist. If you don’t get into the class, the purchase will remain on file for you for future use. You may hear that you’ve made it into class up to 2 hours before.

If you CAN make it, no need to reply! 

If you CAN NOT make it, you can reply NO to the email, or - if you receive text message notifications - reply 9 to your text message.

If you know that you’re no longer able to attend a class you are waitlisted for, please log into your account and remove yourself from the waitlist.

PREGNANCY

If your pregnancy is uncomplicated and you feel good + well enough to exercise, you can join most any of our classes throughout your pregnancy. Please let your teacher know so that we can do our best to accommodate your needs during the session. We do, however, recommend NOT participating in our REFORMER - JUMP classes after you have passed your first trimester.

Please keep in mind that, if you’re joining a group class, your teacher will be guiding to the whole class while doing their best to support your pregnancy. If you prefer a personalized experience we recommend booking a private session.

IT’S YOUR BODY!

Please tell your teacher before class (or via email in advance) if there is something we need to know about you and your body. Always feel free to let us know if any doctors or specialists have given you specific advice. We respect your privacy.


RETURN + REFUND POLICY

Refunds for change of mind, unused sessions, studio closure due to lockdown, or any circumstance unforeseen by or external to the business will not be granted.

Sessions cannot be transferred to another person.

All community members must have their own account (for safety and insurance purposes) and purchase their own classes / sessions.

 

Y(our) Wellbeing

 

We are so happy to welcome you to the studio and into movement in community. We’re committed to the highest standards of health and wellbeing for everyone who accesses our space. In being part of the studio pec’s community, we request that you follow these simple (dynamic) guidelines when you’re here.

WHAT’S IN PLACE

  • All staff and contractors are fully vaccinated.

  • Teachers will be staying home if unwell.

  • Hand sanitizing station provided at the entrance.

  • We ask that you respect others' wishes with regard to spacing if asked.

  • Cleaning and disinfecting all equipment and high-touch areas will happen between classes. We use Deacon-30 disinfectant.

WHAT WE’RE ASKING OF OUR COMMUNITY

  • Face masks are optional during class. Please respect others' wishes with regard to mask wearing.  

  • Stay home if you’re unwell or have had close contact with COVID. 

  • Sanitize your hands on entry and exit.

  • Thoroughly clean your machine and equipment with the disinfectant provided after class.


Stay tune-in for health and safety updates, and follow any protocols you are asked to when using the space.